We are a (growing) group of freelancers that work together as the "otherside of music", providing online services to the music industry.
Services are offered on the Fiverr marketplace (termed a "Gig"). The Fiverr marketplace helps us to reduce idle time in our projects, better scale our resources, and offer buyers economies of scale benefits, such as cost efficiency, on-demand expertise, access to specialist resources for smaller tasks, increased security, and a healthy focus on data privacy.
Our customers pay per task ("gig") or pay per minute (prepaid model), avoiding hidden resourcing costs & risks that are common when running a business.
The person who accepted your order on Fiverr is your Single Point Of Contact (SPOC). This is regardless of whether the activity is performed by one person, or by a project team. The SPOC assures that your questions / issues are be properly addressed and that the service is delivered as agreed.